Privacy & data security policy

A2B Trailers Pty Ltd (A2B Trailers, “we”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, how we keep it secure, and the rights you have over your data.

Who we are

Our website address is: https://www.a2btrailers.com.au/

A2B Trailers Pty Ltd. Our address is 2 Aston Road, Erina, NSW, 2250, Australia.

What information we collect

We collect personal information when you use our website, including:

  • Contact details you submit through enquiry, quote, or contact forms (name, email, phone number, postcode).
  • Comments you leave on the site, along with your IP address and browser user agent string, used to help with spam detection.
  • Account and order details if you register or purchase through our online store.
  • Standard technical and browsing data collected automatically, such as pages visited and device/browser information.

How we use your data

We use your information to respond to enquiries and quote requests, process orders, provide customer support, and improve our website and services. We do not sell your personal data. We only share it with the third parties described below, or where you have otherwise agreed.

How we protect and secure your data

We take reasonable technical and organisational steps to protect your personal information, including:

  • All traffic to and from this website is encrypted in transit using SSL/TLS (HTTPS).
  • Access to administrative systems is restricted to authorised staff and protected by unique logins.
  • Our hosting environment and website software are kept up to date with security patches.
  • We do not store full payment card details on our servers; any online payment processing is handled by PCI-compliant third-party payment providers.
  • Data is retained only for as long as necessary for the purposes described in this policy, or as required by law.

No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee its absolute security.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address, and website in cookies, for your convenience on future visits. These cookies last for one year.

If you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.

When you log in, we also set cookies to save your login information and screen display choices. Login cookies last two days. If you edit or publish content, an additional cookie is saved that contains no personal data and expires after one day.

Embedded content from other websites

Pages on this site may include embedded content (for example, videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited that other website directly, and that site may collect data about you, use cookies, and monitor your interaction with the embedded content.

Who we share your data with

We use Google Analytics for website analytics, and form submissions may be sent to our CRM platform, HubSpot, so our team can respond to your enquiry. We do not share or sell your data to third parties for their own marketing purposes without your consent.

Advertising and remarketing

We use Google Ads and Meta (Facebook and Instagram) to show our ads to people who have visited our website or dealt with us before. To do this, our website uses advertising cookies and tags to measure visits and ad results. We do not upload customer or enquirer contact details to advertising platforms, and we never sell your personal data.

You can turn off personalised ads at any time through Google Ad Settings and your Meta ad preferences, or contact us with any privacy questions by emailing sales@a2btrailers.com.au.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically. If you register on our website, we store the information in your user profile, which you can view, edit, or request to delete at any time (except your username). Enquiry and order data is retained for as long as needed for customer service, warranty, and legal/accounting purposes.

What rights you have over your data

You can request a copy of the personal data we hold about you, or ask us to correct or erase it, at any time. This does not include data we are required to retain for administrative, legal, or security purposes. To make a request, contact us using the details on our Contact Us page.